Shipping Policy

Last updated: April 7, 2026

At Asko Art, every artwork is carefully prepared, protected, and packaged with great attention to detail to ensure it arrives safely and in perfect condition.

Whether you are purchasing an original artwork from the current collection or commissioning a custom piece, I want the entire delivery experience to feel clear, smooth, and trustworthy from the moment you place your order until it arrives at your door.

Processing Time

Shipping includes both preparation time and delivery time.

The preparation time depends on whether the artwork is already available or made specifically for you.

Original Artworks in Store

For artworks that are already completed and available for direct purchase, the standard processing time is typically:

  • 1–5 business days

This includes:

  • final quality check

  • protective packaging

  • framing inspection (if applicable)

  • shipping label creation

  • courier handover

Commissioned Artwork

For custom commissions, the processing time depends on the agreed project timeline.

Because each commissioned piece is created individually, the timeframe may vary based on:

  • size

  • complexity

  • materials

  • framing

  • drying or finishing time

  • current project schedule

The estimated completion and shipping timeline will always be discussed in advance.

Shipping Destinations

I ship Worldwide

If your country is not available during checkout, feel free to contact me and I will gladly check whether shipping can be arranged.

Estimated Delivery Times

Once your order has been shipped, estimated delivery times are usually:

  • The Netherlands: 1–3 business days

  • Europe: 3–7 business days

  • United Kingdom: 4–8 business days

  • United States: 3–7 business days

  • International: 5–15 business days

Please note that these are estimated delivery windows and may vary depending on courier services, customs, and local postal handling.

For commissions, delivery estimates begin after the artwork has been completed and shipped.

Shipping Costs

Shipping costs are automatically calculated at checkout based on:

  • destination country

  • artwork size

  • packaging requirements

  • frame dimensions

  • order value

All applicable shipping fees will always be clearly shown before payment is completed.

Free Shipping

From time to time, free shipping promotions may be offered on selected artworks, regions, or minimum order values.

Where applicable, this will be clearly displayed on the website and during checkout.

For larger framed pieces or international shipments, free shipping availability may vary.

Order Tracking

As soon as your order has been shipped, you will receive a confirmation email with your tracking information where available.

This allows you to follow your artwork from dispatch to delivery.

If you have not received tracking details within the expected preparation time, please contact me and I will gladly assist you.

Delays

While every effort is made to ensure timely delivery, delays may occasionally occur due to circumstances outside my control.

This may include:

  • courier delays

  • weather conditions

  • customs inspections

  • public holidays

  • periods of high demand

  • incomplete shipping details

If your order is delayed, I kindly ask for a little patience while the courier updates the tracking status.

Of course, if anything feels unusual, please feel free to reach out.

Customs & Import Duties

For international orders, customs duties, import taxes, or local handling fees may apply depending on your country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Asko Art cannot be held responsible for customs delays or additional import fees charged by local authorities.

Incorrect Shipping Information

Please make sure all shipping details are correct before completing your order.

Asko Art cannot be held responsible for delays, lost parcels, or failed deliveries caused by incorrect address information submitted during checkout.

If you notice an error after placing your order, please contact me as soon as possible before the order has been shipped.

Damaged Deliveries

If your artwork arrives damaged, please contact me within 24 hours of delivery and include:

  • photos of the packaging

  • photos of the artwork or frame damage

  • your order number

I will always work with you to find the most suitable solution.

For more information, please refer to the Returns & Refund Policy.

Contact

For any questions regarding shipping or delivery, please contact:

Asko Art
Email: info@askoart.com

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